Källor
Zendesk: CX Trends 2022 – Improve your bottom line by putting customers at the top
SuperOffice: 37 Customer experience statistics you need to know for 2022
Salesforce: 4th Edition – State of the Connected Customer
Nextiva: 100 Essential Customer Service Statistics and Trends for 2022
McKinsey: How COVID-19 has pushed companies over the technology tipping point—and transformed business forever
HelpCrunch: What Does the Future Bring? 8 Key Customer Service Trends in 2022
Forbes: A 2022 CX Odyssey: Five Trends Shaping Customer Service
Digital Customer Care Company: 10 customer service statistics to guide your 2022 support strategy
CM: Customer service trends for 2022
CGS: 22 Customer Experience Stats for 2022
IS: Woltin asiakaspalvelun ongelmiin kaksi selvää syytä – lähetti asiakkaille ”nöyrimmät pahoittelut”
Ladda ner trendrapport
Olli Salmela044 027 4848olli.salmela@dynava.com
